Unfortunately, as a general rule, no replacement can be issued in the event of lost or stolen tickets, as concert tickets and vouchers are securities.
However, if the tickets can be clearly identified, we can check whether we can send you replacement tickets or a seat confirmation. To issue a seat confirmation or replacement ticket, we require an official loss report. In this case, please contact us via “Submit a request”.
Unfortunately, we cannot issue replacements for standing tickets, unreserved seating, or seats that cannot be clearly identified (tickets purchased as a walk-in customer without providing customer details).
Tickets booked with the ticketdirect delivery method can be reprinted at any time from your customer account. Alternatively, have the ticket ready on your mobile device when entering the venue.