Tickets are securities for which no replacement is issued if they have been lost or stolen. However, if the tickets can be clearly identified, we can check whether we can send you replacement tickets or a seat confirmation. To issue a seat confirmation or replacement ticket, we require an official loss report. In this case, please contact us via “Submit a request”.
If the tickets are standing tickets/seats with free seating, or if the seats cannot be clearly identified (the tickets were purchased as a walk-in customer without providing customer details), unfortunately we cannot send you a replacement.
Tickets booked with the ticketdirect delivery method can be printed out again at any time in your customer account. Alternatively, have the ticket ready on your mobile device when entering the venue.