The re-personalization fee applies if a personalized ticket (OETICKET.Pass) needs to be transferred to another person after it has already been issued. This service is optional and only required, for example, if incorrect details were provided during personalization or if the ticket is to be reissued with a different name.
The fee amounts to €10.00 per ticket (incl. VAT).
The re-personalization fee is covering, in particular, the following services:
• Generation of a new valid barcode
• Deactivation of the original barcode to prevent fraud
• Updates to access control systems and admission lists
• Adjustment of personalized data in the system
• Reissuance of the ticket and provision to the customer in updated form
Due to the services provided, the re-personalization fee is non-refundable.
The fee amounts to €10.00 per ticket (incl. VAT).
The re-personalization fee is covering, in particular, the following services:
• Generation of a new valid barcode
• Deactivation of the original barcode to prevent fraud
• Updates to access control systems and admission lists
• Adjustment of personalized data in the system
• Reissuance of the ticket and provision to the customer in updated form
Due to the services provided, the re-personalization fee is non-refundable.