Ticket purchase

Pickup and shipment

• Which delivery methods are available and how much are the delivery fees?

order confirmation

• I am having issues booking my reserved tickets with my personal code.
• I did not receive a booking confirmation

Accessibility

• Is the website accessible?

Ticket discount

• How can I obtain reduced tickets for school children, students, and seniors?
• Information about the Festival Youth Ticket Nova Rock, FM4 Frequency, Clam Rock & Lovely Days

Fees

• Do I have to pay a fee at the presale point?
• The price printed on the ticket is lower than the price displayed in the Webshop
• What is the service fee?
• Which fees will be charged for a booking?
• What is the re-personalization fee?

Group booking

• I would like to book more than 8 tickets!

Voucher

• Where can I buy oeticket vouchers?
• Information on redeeming the promoter voucher (payout)
• How can I redeem a voucher?

mobile Ticket

• How much does a Mobile Ticket cost?
• What is a Mobile Ticket?
• Can I also put my ticket in the Wallet-App?

Seat selection

• Why can I only select "1" ticket?
• What does "Currently not available" mean?
• I would like to merge several orders.
• What is a FanTicket?
• Is there a seating chart for all events?
• How do I use the seating plan booking / seat selection in the seating plan?

ticketdirect

• How do I book my ticketdirect?

Wheelchair tickets

• Wheel Chair Tickets

Ticket personalization

• I want to order tickets for an event that requires an individual personalisation on each of the tickets, can I change the names after I have placed the order?
• I misspelled my name, can I enter the venue?
• Can I resell my personalised ticket?
• Can I pass my ticket on to another person?
• How do I recognise that I have received a personalised ticket?
• I bought a ticket somewhere else and there is a different name printed on my ticket, can I enter the venue?

See all 9 articles

ticket insurance

• Ticket Insurance
• What do I do in the event of a claim?
• What is ticket insurance?
• The event has been cancelled - is this covered by insurance?
• The event has been postponed - is this covered by insurance?
• What is the processing status of my insurance claim?

See all 7 articles

Tips for buying

• How is the price made up?
• How do I use ´Best Seat Booking´?
• How does ordering on oeticket.com work?
• How do I use the shopping cart?

Payment methods

• Which payment options are available?
• What is 3-D Secure and how does it work?
• I want to pay by credit card – where do I find the CVV / CVC verification code on my credit card? What is CVV/CVC?

OETICKET.Pass

• How can I retrieve my OETICKET.Pass tickets?
• I have questions about the memory ticket.
• OETICKET.Pass - all Information!