What is ticket insurance?
Book tickets without worrying: the ticket insurance reimburses the costs for purchased tickets if you are kept from attending the event you have booked, for example due to illness. Please refer to the insurance conditions (as of March 2019). The insurance can only be booked during the order process.
How do I take out the insurance?
During the ordering process, you can select ticket insurance in the shopping basket. You can choose which of the events in your shopping cart you wish to purchase insurance for here. Simply click on the ticket insurance you would like to purchase.
What do I do in the event of a claim?
If an insured event occurs, you can apply for reimbursement online at ERGO travel insurance. Please have the following documents ready in pdf or jpg format:
- Bank details
- Photo of the original tickets or the pdf in case of ticketdirect
- Order confirmation email or invoice (available for download in your online account under my oeticket)
- a medical certificate with diagnosis and treatment data or another certificate confirming the occurrence of the insured event according to § 7 insurance conditions
We will be happy to send you an invoice stating the fare you have purchased if required.
After checking the documents, the ticket value will be transferred to the account you have specified.
APPLY FOR REIMBURSEMENT HERE
(Please note that you will be redirected to an website outside of oeticket.com when you click on the link).
Do you have any further questions about the insurance?
Contact ERGO Reiseversicherung by e-mail at contact@ergo-reiseversicherung.de or by telephone on +49 89 4166 -1766
Book tickets without worrying: the ticket insurance reimburses the costs for purchased tickets if you are kept from attending the event you have booked, for example due to illness. Please refer to the insurance conditions (as of March 2019). The insurance can only be booked during the order process.
How do I take out the insurance?
During the ordering process, you can select ticket insurance in the shopping basket. You can choose which of the events in your shopping cart you wish to purchase insurance for here. Simply click on the ticket insurance you would like to purchase.
What do I do in the event of a claim?
If an insured event occurs, you can apply for reimbursement online at ERGO travel insurance. Please have the following documents ready in pdf or jpg format:
- Bank details
- Photo of the original tickets or the pdf in case of ticketdirect
- Order confirmation email or invoice (available for download in your online account under my oeticket)
- a medical certificate with diagnosis and treatment data or another certificate confirming the occurrence of the insured event according to § 7 insurance conditions
We will be happy to send you an invoice stating the fare you have purchased if required.
After checking the documents, the ticket value will be transferred to the account you have specified.
APPLY FOR REIMBURSEMENT HERE
(Please note that you will be redirected to an website outside of oeticket.com when you click on the link).
Do you have any further questions about the insurance?
Contact ERGO Reiseversicherung by e-mail at contact@ergo-reiseversicherung.de or by telephone on +49 89 4166 -1766
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