STEP 1– TICKETSHOP HELP
When you have decided to order click at the event of you choice on „Tickets“. You can now choose the date and/or time of the performance. Click on „Tickets“ again at the appropriate date and /or time.
STEP 2 – CHOOSE YOUR TICKETS
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. There are 2 possiblities of choosing your tickets that will be explained in detail in Step 2a and Step 2b: ATTENTION: the chosen tickets will be reserved for 20 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.
STEP 2a – BEST SEAT BOOKING
During an order the best (adjoined) seats are automatically booked for the category chosen.
STEP 2b – SEATING PLAN BOOKING
You can also choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking. (Attention: To be able to use the seating plan booking, pop-up blocker must be deactivated and Java must be installed on your computer - free download: www.java.com) If you are using Chrome Version 42 or higher, an additional configuration step is required to continue using NPAPI plugins (such as for example Java): 1. In your URL bar, enter: chrome://flags/#enable-npapi 2. Click the Enable link for the Enable NPAPI configuration option. 3. Click the Relaunch button that now appears at the bottom of the configuration page. Use the navigator to select your prefered area or pull your mouse to the desired direction while pressing right button. Use and "-" buttons or mouse wheel to change zoom level. You can now choose your seats by simply clicking on your desired seats. Choose your rebate and continue your order by clicking on the button "Add to cart".
STEP 3 ORDER TRANSACTION / 1. REGISTRATION
You will now be asked to register with your email address. In case you already have an account please switch to “returning customer” and enter your previously chosen password*. Click on “Sign in & continue” to proceed to next step. * In case you forgot your passwort please click on “password forgotten” link. Enter the email address you registered with and you will receive an email with further instructions to change your password. At the bottom of the order transaction you can see your "order summary". Via "Edit your shopping cart" you can delete tickets from your shopping cart and if you click on "Proceed to checkout" you will get back to the order transaction. With the link "Continue shopping" you can search for additional events and add them to the shopping cart. To get to the shopping cart, please click on the shopping cart symbol on the top of the page.
STEP 4 – ORDER TRANSACTION / 2. DELIVERY INFORMATION
Please choose your desired delivery type of your tickets. In case there is more than one delivery / pickup method for your chosen delivery type, those will be shown in step inbetween. Please choose your desired method and click on the button below, eg for ticketdirect “I will print my tickets”. "Mail Delivery" shows all mail delivery types for austria. Please chose "Ship to different country" to change the selection to another country. Please enter your adress and chose your delivery / pickup method and if desired a gift wrap. "Pick Up" gives you the possibility to pick up your tickets. Please enter the necessary information and chose your pick up location. "ticketdirect" offers you to print your tickets at home. Please enter the required data. "mobile delivery" offers you to send your tickets at your mobile phone. Please enter the required data. If you already supplied an address, it will be shown. To provide a new address please fill out all with * labeled fields. Confirm your selection with the closing button.
STEP 5 – ORDER TRANSACTION / 3. PAYMENT INFORMATION & TICKET INSURANCE
In the main window, you will now see possible payment methods. With "Use voucher" you can also encash oeticket-vouchers. Enter your voucher code in the correspondent field and click on the button "Apply". Please click on the desired method to get more information. Enter required information for the payment method you have chosen. You can also specify an invoice address (different from your delivery address – eg for company invoice) by clicking the checkmark, the invoice address can be specified in a next step. In order to confirm your choice click on the button at the bottom of the chosen payment method. Below the payment information you find the order summary including delivery fees, your personal data and delivery address, method of delivery and method of payment. If you would like to change on of these options please follow the "Change" button. At this point, you may add optional services such as “ticket insurance” to your shopping cart.
STEP 6 – PURCHASE CONFIRMATION
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol. In case you chose ticketdirect (print your tickets), an additional button is displayed on this page, click on it and follow the instructions to print your tickets. Alternatively you can have the ticketdirect available on your mobile device at the entrance.